Frequently asked questions
When are you open?
Our facilities have differing hours of operation. Please see below for your closest yard
| Laverton | |
| Monday to Friday | 6.30am – 4.15pm |
| Dandenong & Bayswater | |
| Monday to Friday | 7am – 4pm |
| Reservoir & Bendigo | |
| Monday to Friday | 7.30am – 4pm |
What do you pay for steel?
Prices are subject to circumstances so please call us for an accurate rate. As a guide it is currently .15c per kilo for mild steel and appliances.
Do you pick up my steel and pay me for it?
Yes we do have a pick up service however we do not pay for small residential quantities.
How do we get paid if we deliver?
We have the ability to directly deposit the amount into your bank account using an eftpos machine and your everyday debit card. We are unable to “tap to pay”
Do you take fridges, washing machines, dryers, freezers, roof sheets, gates etc?
we take anything that is predominately steel, however we do have a couple of exceptions. We DO NOT take mattress springs (even after the material has been taken off), gas bottles and LPG gas tanks from cars, material that contains asbestos, paint tins with liquid or power tools with inbuilt or attachable Lithium-Ion batteries.
I want a bin.
to ensure that having a bin put into your business or rural property is cost positive for you, you’ll need to have more than 2-3 tonne of material. There is a transport charge involved in the placement of the bin that is payable by you, so that weight will cover that charge AND leave a return for you.
I am a business and I want a free site inspection.
We have an experienced Account Management team available to come and assess your business needs and tailor a recycling plan that best suits you. Contact our Commercial queries line on 0436 112 620 during business hours to arrange an appointment.
I want my steel picked up.
Fill in the form and we will have a staff member pass your details on to one of our trusted 3rd party suppliers. They’ll contact you within 24 hours to arrange a time to collect that suits both of you.
Do you buy copper?
Yes, we certainly do. We buy all grades of non-ferrous/precious metals. We do require an ABN when buying larger amounts of non-ferrous/precious metals.
Do you buy batteries?
We do buy lead acid batteries (car, truck, forklift) however we DO NOT take Lithium-Ion or household batteries.
Can I drop my unwanted steel off for free?
Yes, you definitely can. Our friendly yard staff can direct you whilst you’re here.
What time do you close?
Our Head Office at Laverton closes at 4.15pm and all of our other facilities close at 4pm. Our non-ferrous sheds close a little earlier at 3.30pm.
Do you pay cash?
No, due to a change in legislation in 2018 it is now illegal to purchase scrap for cash. We do of course offer payment through reverse eftpos or EFT.
What do we need to sell steel/set up an account with Norstar?
If you’re just doing a clean up around home or have a small amount, you’ll only need your licence and an everyday debit card.
If you’re a business or have a commercial quantity you’ll be required to bring in your ABN, drivers licence and either bank details OR an everyday debit card.
Do I need an ABN?
You’re required to provide us with an ABN if you are recycling for a business, if you have a commercial quantity (larger than a tonne) or if you have more than a small quantity of mixed non-ferrous/precious metals.
What is your address?
Laverton North
191-205 Dohertys Rd
9369 2099
Reservoir
41-51 Banbury Rd
9460 6022
Dandenong South
37 Redgum Drive
9706 5484
Bayswater North
160-162 Colchester Road 9761 6999
Bendigo East
13-19 Piper Lane
5442 6470
Do you take rims with the tyres still on them?
No, we do not. We will take the rim but the tyre must be removed first.
What is the minimum amount of steel that you will buy?
The minimum weight required for steel to register on our weighbridge is 20kgs. The minimum for non-ferrous/precious metals is 1kg.
Do you take televisions/computers/printers? (E-Waste)
No, unfortunately we do not accept E-Waste however there are multiple facilities that take this type of material for free. Reach out to your local council as they will be able to assist.
What do you pay for Catalytic Convertors?
We only pay for the scrap value of these which is $20 per unit.